K-P Tech Support
Troubleshooting Tech, Empowering People
Why We Do This
K-P Tech Support was founded on the belief that help with your technology should be both accessible and accurate, EVERY time you call.Contacting a company's technical support these days feels like rolling dice until you find someone who knows what they're doing, IF the company lets you speak to humans at all in the first place, of course.We're here to change that.By combining expert technical knowledge with a commitment to accessibility, K-P Tech Support delivers dependable fixes without the runaround or guesswork.
What We Support
- Computers- Smart Devices- Game Consoles- Network Products- Printer & Scanners- Televisions- All other home technology- Small Business Support
Why We're Different
K-P Tech Support is led by Caleb Fleming, who serves as the final point of contact in resolving critical software and hardware issues for Apple's customers and advisors.“Throughout my career, one sentiment I hear time and again from customers is,‘I wish I could always reach someone like you when I call.’While I can't give those customers what they ask for within my role at Apple, their need for accessible, caring tech help always stuck with me.With K-P Tech Support, I’m now excited to offer that level of dependable, patient service to every customer... every time.”
What We Offer
Free 15 Minute Consultations
To assist customers in finding the best solutions for their unique needs, we proudly offer free 15 minute consultations to all customers! These free consultations are required in order to schedule any service that involves travel, but otherwise completely optional!
Remote Support
- $20 (USD) per appointment
- Scheduled in 30 minute slots
- Available by phone or Zoom
- Screen sharing available and encouraged!
- Best for almost any non-physical tech issue. Get fast expert-guided solutions from the comfort of your home!
In-Person Support
- $40 (USD) + travel fee
- Scheduled in 30 minute slots
- You select the location at which we meet to render support
-perfect for issues that need hands-on help in the home like installations or systems that are immobile
Drop-Off
(You Come to Us)
- $20 (USD) per device dropped off at OUR preferred location: [25 Hwy 610 W, Virgie, KY 41572]
- NO TRAVEL FEES APPLY
- Includes basic diagnostics and troubleshooting with 2 day turnaround time if advanced troubleshooting or repairs are determined to not be necessary**
- Return of devices available by scheduled drop-off or pickup
Pick-Up
(We Come to You)
- $20 (USD) per device picked up + travel fee
- You select the location at which we meet to pick-up your device(s)
- Includes basic diagnostics and troubleshooting with 2 day turnaround time if advanced troubleshooting or repairs are determined to not be necessary
- Return of devices available by scheduled drop-off or pickup
- Free Consultation required for final pricing and scheduling
Remote Consultations
For Businesses
- $80 (USD) per appointment
- Scheduled in 1 hour slots
- Available by phone / Zoom
- If you're unsure this is the right option for you, feel free to instead submit a help request for a free 10 minute consultation at the bottom of this page!
In-Person Consultations
For Businesses
- $80 (USD) per hour + travel fee
- Scheduled in 1 hour slots
- You select the location at which we meet
- Schedule Free Consultation for final pricing and scheduling
Hands-On Requote
- Determined after a Drop-Off or Pick-Up, if additional issues are discovered or if advanced troubleshooting or repairs are necessary to resolve an issue
- If approved, billed at $40/hour to completion per pre-agreed terms
- If declined, device will need to be returned without continuing with further services
- Repair parts billed separately, and turnaround time varies by case