K-P Tech Support
Troubleshooting Tech, Empowering People
Spend Less, Get More
Why We Do This
K-P Tech Support was founded on the belief that technical expertise should be both accessible and dependable. Many individuals and small businesses lack access to the kind of informed, reliable support typically reserved for enterprise clients.This service exists to close that gap.By combining deep technical knowledge with a commitment to consistency, professionalism, and integrity, K-P Tech Support delivers high-quality solutions without the barriers of traditional support systems. Whether it’s a family member locked out of a device, or a small business navigating critical system issues, we bring enterprise-level service with a human approach.
What We Support
- Computers
- Smartphones & Tablets
- Game Consoles
- WiFi Devices such as: Routers, Modems, Extenders, and Gateways
- Printer & Scanners, Televisions, and Home Theaters
- Digital forms, business tools, scheduling services, and workflow setup
- Codeless website design and support (Carrd, Notion, etc.)
- Social media setup, optimization, and digital presence cleanup
Why We're Different
K-P Tech Support is led by Caleb Fleming, a technology support & solutions expert who serves as the premier final point of contact for Apple’s customers. Caleb specializes in high-priority cases requiring the highest level of technical expertise, empowered as a manager to make final decisions regarding appeasements, exceptions, and complimentary products of significant value. Functioning as Apple’s final line of support, Caleb is responsible for resolving advanced and atypical customer scenarios, often advocating on behalf of the client directly to Apple’s internal Site Support Engineers.“Throughout my tenure as a Senior Support Specialist at Apple, one sentiment I heard time and again from customers was, ‘I wish I could always reach you when I call.’ While I couldn’t guarantee that level of continuity within a large support infrastructure, it remained a constant reminder of the value of consistency and trust in client relationships.With K-P Tech Support, I’m proud to offer that level of dependable, personalized service—directly, and without compromise.”This level of enterprise-grade expertise is rarely accessible through independent support services — and it’s what sets K-P Tech Support apart.
Pricing
All customers begin by filling out the help request form at the bottom of this page, which allows them to schedule a free 10-minute consultation by phone. This consultation is required before booking any paid service to ensure you're fully informed about the support process, pricing, and expectations so we can deliver the best results for your situation.
________________________Remote support and troubleshooting:
$40/hour (USD)
Available by phone call or Zoom conference.
________________________In-person support:
$80/hour (USD)
$40 flat travel fee for customers in the local Pikeville-Virgie-Jenkins area, depending on accessibility.
$2/mile for all non-local customers.
________________________Business Consultations:
$80/hour (USD)
Also available by phone call or Zoom conference.
________________________Device Drop-off (you come to us) as well as included assessments and easy fixes:
$20 (USD) per device
No travel fees apply
________________________Device Pick-up (we come to you) as well as included assessments, basic troubleshooting and easy fixes:
$20 (USD) per device
$20 flat travel fee for customers in the local Pikeville-Virgie-Jenkins area, depending on accessibility.
$1/mile for all non-local customers
________________________Repairs / Advanced troubleshooting (if the easy fixes turn out to be not-so-easy):
$40/hour till issue is resolved
(pending customer approval, parts not included)
________________________All paid services include email follow-up support to stay in touch with ongoing cases.Explore our K‑P ProCare subscription plans to get monthly support with discounted rates, included service time, and faster priority help.
Ready to Get Help?
All tech support, service requests, and consultations now begin with a quick Help Request form. This allows us to collect the right details up front and provide faster, more focused support.After you submit the form, you’ll be able to schedule a free 10-minute consultation to discuss your request.We look forward to hearing from you!